Fix For Installing Zune Software

Sorry that i havent replied to most of you people, but i already got the software installation problem fixed over 4 weeks ago. I totally forgot about all you guys out there, but no fear, i got the solution. It is caused since its looking for the groups USERS and INTERACTIVE. And guess what? On a foreign XP instalment those groups aren’t there! I don’t understand why they didn’t use group id’s instead of locating the groups on name.

I hacked up a small script that creates the groups USERS and INTERACTIVE and adds your XP username to the groups accordingly.

Download the script here: download (right click and save)

If the script doesn’t work for you, you can also try:
1. right click on my computer -> manage.
2. then click on local users and groups and click on groups.
3. right click at groups and choose “New group…”
4. type in USERS as group name.
5. in the members field, click on the “Add…” button.
6. enter you username and click on “Check Names”
7. click OK to add that user
8. click create when you are done with adding users

Repeat the same steps for creating the INTERACTIVE user group.

This method only works for XP Pro, Home Users need to use NETUSER, more info on use here

I also heard it worked for some people if the installed this package: WindowsXPMediaCenter2005-KB900325-usa.exe

It has been reported that in some cases (not all) it creates those groups.

Good luck!

FLX

Posted by FLX on December 17, 2006 07:38 AM | Permalink

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Comments

 

Hi there
It didn’t work for me:(
I’m from Norway, do you know of any english version? Damned update..:(

Posted by: Laurits | December 18, 2006 03:10 PM

 

Thank you very much I was disappointed because I couldn’t use my ZUNE, I will do it right away.

Posted by: Nacho | December 18, 2006 08:27 PM

 

Thank you it works for me. I’m really grateful; I’m going to post your solution everywhere. I was disappointed, but now that I’m using my Zune happiness has come back. I use your solution with Windows XP SP2 Home in Spanish and its working perfect.
Thanks again = )

Posted by: Nacho | December 19, 2006 04:23 PM

 

Hey i don’t know how to thank you, but it was very useful to me , thanks a lot. if you have a doubt about anything, not even think about ask me, and thanks again.

Posted by: David | December 20, 2006 12:26 AM

 

Hey i don’t know how to thank you, but it was very useful to me , thanks a lot. if you have a doubt about anything, not even think about ask me, and thanks again.

Posted by: David | December 20, 2006 12:27 AM

 

i have a english windows xp home ed and im gettin taht error screen for the zune installation. can u explain how to use script? thank you

Posted by: VIncent | December 21, 2006 07:41 AM

 

2. then click on local users and groups and click on groups.

i dont have that to click on

Posted by: Anonymous | December 21, 2006 08:17 AM

 

Thank you so much, i was so angry. Greetings from South Africa

Posted by: vincent | December 21, 2006 11:20 PM

 

I had a VERY knowledgeable Technician from Dell try this fix every which way and he was unable to make it work.

When I contacted Microsoft about this problem they said it was because I had Media Edition 2002.

He said Dell sent out quite a few computers recently with Media Edition 2002 loaded instead of Media Edition 2005. It says on my sales order that I ordered Media Edition 2005, so I called Dell to ask about this.

The Tech man said “the 2002 edition is of such a version that it is really the 2005 edition”? He further stated that Microsoft never made a Media Edition 2002?

So, he found this fix and tried to use it for 1 1/2 hours to fix and install the Zune software with no luck.

I guess I’ll be returning the Zune and purchasing an IPod!

Robert

Posted by: Robert Konegen | December 24, 2006 06:50 PM

 

Fix only partially worked for me.
There was no INTERACTIVE group on my XP HOME SP2, only an INTERACTIVE user.
But my problem was solved when checking permissions where Zune was installed.
For some reason the ADMINISTRATORS group had READ ONLY.
I changed permission on this directory to grant the administrators group Full control and after that ZUNE actually started. Before this the install would say it was complete and just close but I could not start the ZUNE software.

I changed permissions by running the following command.
cacls “c:\program files\Zune” /t /e /c /p Administrators:F

I hope this helps the people who tried the above and still could not get the Zune Software to start.

Thanks in advance for everyone got us this far.

Posted by: Anonymous | December 25, 2006 03:19 AM

 

how do i install zune without sp2?

Posted by: erick | December 26, 2006 10:35 PM

 

Thanks a lot. It’s working? Just the downloading the BAT. I’m using Windows SP2 Spanish

Posted by: Carlos | December 27, 2006 09:03 AM

 

thanks a lot, now is working for my xp pro-spanish.

Posted by: victor nunez | December 27, 2006 06:23 PM

 

thanks a lot, now is working for my xp pro-spanish.

Posted by: victor nunez | December 27, 2006 06:43 PM

 

I’ve got no idea how to use NETUSER. Can someone tell me how to set this up?

Posted by: TK423 | December 28, 2006 04:23 AM

 

hey man thanks for the tip it works for me, you rock dude

Posted by: jerry | December 28, 2006 09:28 AM

 

for all of you… this fix works great, thanx a lot… ahappy new year.06-07

Posted by: esteban | December 31, 2006 06:26 PM

 

Hey people, I bought a Zune in Orlando, I returned back home in Mexico and as many of you people i get that damn instalation error screen when I am trying to install the software.
I see all of you are very thankful of the script but, can someone tell me how to use it? (the instructions in this page are incomplete)
I have Windows XP in Spanish

Thanks!

Posted by: Diego eguia | January 2, 2007 01:34 AM

 

Hey people, I bought a Zune in Orlando, I returned back home in Mexico and as many of you people i get that damn installation error screen when I am trying to install the software.

I see all of you are very thankful of the script but, can someone tell me how to use it? (the instructions in this page are incomplete)

I have Windows XP in Spanish

Thanks!

Posted by: Diego eguia | January 2, 2007 01:35 AM

 

Thank you so much, i didnt know what to do i was close to take it back to bets buy. Saludos, form Mexico

Posted by: fco | January 5, 2007 08:35 PM

Posted by: pharmacy technician | January 7, 2007 02:28 AM

Thanks a lot, it work perfectly on a german WinXP.

Cheers Steffen

Posted by: Steffen | January 13, 2007 01:11 PM

 

THANKS A LOT!!!!! now is working perfect!!!! THANKS AGAIN!!!! (O site Microsoft não dar qualquer informação correta para corrigir esse problema: lamentável!!!)

Posted by: Alexandre | January 23, 2007 01:37 AM